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Business Operations Analyst

compensation: See posting
employment type: full-time

To begin the online application, please visit: www.cityofsantamaria.org/hr

SALARY: $7,149.63 - $8,690.44 Monthly

OPENING DATE: 08/16/19

CLOSING DATE: 09/09/19 08:00 AM

OPPORTUNITY:

Closing Date: September 9th
Interview Date: Week of September 16th
Second Interview Date: Week of September 16th
Desired Start Date: October 2019

Please see the SELECTION PROCESS below for required attachment(s) to the electronic application. Applicants will not be able to "submit" the application, without first electronically attaching the required documents.


If you have further job-related questions please contact staff in the HR Division at 805-925-0951 x2203. If you are experiencing any technical (computer related) difficulties, please call the NEOGOV help line for technical assistance at 1-855-524-5627.


WHO WE ARE:

The City of Santa Maria is a full-service City with a City Council/City Manager form of government with over 700 employees, an annual budget of approximately $222 million for FY 2019-20 and serves approximately 108,000 constituents. The City of Santa Maria is located on the beautiful central coast of California and covers over 23 square miles. The City has a harmonious balance of maintaining coastal and agricultural lands while promoting business. Santa Maria has been recognized nationally as an All-America City by the National Civic League and offers reasonably priced housing, community festivals, quality schools, and is in close proximity to beaches, cultural arts, a local airport, wineries, and higher education institutions.

WHAT WE DO:
Performs complex professional work involving systems analysis, high-level design, project management, and implementation of application systems to meet the needs of City's business processes. Manages the specification, selection, development and implementation of new Information Technology (IT) systems. Serves as project leader for assigned systems and processes and performs analysis for new projects and for changes to existing systems; and performs other duties as assigned.

WHAT WE ARE LOOKING FOR:
•Active Listening
•Industry Knowledge
•Tech Saavy
•Written Communication
•Relationship Building
•Change Agility


REQUIRED SUBMITTALS:
Due upon application:
•Cover letter
•Résumé


EXAMPLES OF DUTIES:


The following duties are typical of this classification and are intended only to describe the various types of work that may be performed, the level of technical complexity of the assignment(s), and are not intended to be an all-inclusive list of duties. The omission of a specific duty statement does not exclude it from the position if the work is consistent with the concept of the classification, or is similar or closely related to another duty statement to address business needs and changing business practices.

Analyzes and documents assigned user business processes and/or applications, and evaluates various alternatives for designing or enhancing automated solutions to meet business needs, including new business rules, procedures or usage of data and information to meet departmental goals. Prepares and updates business process modeling, system, operation and user- level documentation for assigned processes and applications. Assists in preparing project plans, schedules, task lists, including project milestones and review points. Reports project progress, issues and need for changes. Prepares development specifications, program, unit and user acceptance testing criteria for system changes and upgrades; oversees testing of all program changes. Plans and coordinates implementation of new systems, and the integration of changes into the processes of an existing system, using IT project planning and change management standards. Serves as project functional lead, coordinator or manager, over assigned systems and projects, depending upon the nature of the system and department. Conducts analysis, high-level design, and testing for system upgrades and enhancements for vendor or in-house systems. Provides orientation, training, and documentation on new or enhanced application functions to departmental contacts and/or end-users. Establishes expected outcomes and oversees testing of all application system changes. Evaluates work of assigned testing staff for conformity with established testing procedures. Provides facilitation and coordination for departmental and cross-departmental planning and procedure teams to include Information Technology and other departments as specified by assigned applications. Works with end-users in troubleshooting issues and finding resolutions. Keeps abreast of modern analysis and application system troubleshooting methods and software through workshops, seminars, trade journals and self-study. Works with other IT staff in solving application system functional issues. Consistently demonstrates ability to respond to changing situations in a flexible manner in order to meet current needs, and reprioritize work as necessary.




MINIMUM QUALIFICATIONS:


Education:
Bachelor's degree from an accredited college or university with major course work in business process analysis and application system process and functional design.

Experience:
Three or more years' experience that demonstrates the ability to perform the work described.

OR any combination of education, training and/or work experience to demonstrate knowledge, skills, and abilities to meet the above minimum requirements.

Knowledge of:
Skilled in organizational and process analysis. Knowledge of current techniques used in systems analysis and design; business process analysis. Demonstrated ability to logically and systematically approach complex project problems and provide alternative solutions. Ability to prioritize and perform work effectively with minimum direction in a complex, diverse, high-pressure environment with rapidly changing priorities. Knowledge of project management principles and practices. Ability to assist or lead in a project management capacity. Adept at conducting research to systematically analyze situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical courses of action using innovation, creativity, good judgment and strategic thinking when preparing vendor computer applications for implementation and provide required documentation. Principles and practices of exemplary customer service.

Ability to:
Ability to relate to communication styles of team members and project team members who come from a broad spectrum of disciplines. Ability to conform to shifting priorities, demands, and timelines. Ability to learn, understand and apply new technologies. Ability to work independently and in a self-motivated fashion. Ability to communicate both orally and in writing ideas, concepts, recommendations, technical and complex information clearly and concisely in a timely manner, at a level consistent with the audience. Ability to work well with end-users and other employees in a team–based environment with minimal supervision. Ability to communicate effectively in both oral and written form; establish and maintain effective working relationships; take a proactive approach to problem solving. Learn the organization, procedures, and operating details of the City department to which assigned. Collaborate with a variety of diverse interest groups in reaching a consensus for the betterment of the community. Attend work, as scheduled, on a regular basis, to effectively perform the position's required duties and responsibilities, and ability to stay after hours as needed in order to attend meetings and complete assignments. Ability to demonstrate an awareness and appreciation of the cultural diversity of the community. Practice and exemplify the City of Santa Maria's Mission Statement.

License:
Possession of a valid and appropriate California Driver License. Must have and maintain a satisfactory driving record and be insurable to operate City vehicles.




TOOLS AND EQUIPMENT USED:


Computer workstations, laptops, printers, mobile devices, phones, other computer peripheral and telecommunications equipment; servers and network devices; Microsoft software and various application software; small hand tools; calculator; telephone; copy machine; and fax machine.

SELECTION PROCESS:

Applicants are required to apply online. Hard copy application packets will not be accepted in lieu of applying through the online process. However, persons who believe they are qualified under the Americans with Disability Act (ADA) or California Fair Employment and Housing Act (FEHA) may request a reasonable accommodation to participate in the recruitment process. The request must be received by Human Resources with sufficient time prior to the final filing deadline, to allow for the request to be considered through the interactive process.

The completed electronic application packet will include the online application and supplemental questions, and electronic attachments of a resume, and cover letter. For any technical difficulties or help with attaching documents to your application, please contact NEOGOV at 1-855-524-5627.


Although you are unable to make changes to a completed application or add additional documents once you initially submit your packet, should you need to make corrections or attach a document you missed, you may only do so by submitting an entire new application packet prior to the final filing deadline. Please note if you reapply, ONLY your most recent application will be reviewed; all portions of previous applications submitted will be automatically archived without review. It is the applicant's responsibility to submit a fully completed application for Human Resources review; incomplete applications will be subject to disqualification.


The most qualified candidates will be selected to appear before a panel for an oral interview. Those applicants invited to interview will be notified electronically at the e-mail address provided by each candidate through application process. Therefore, it is the applicant's responsibility to provide an accurate email address and to allow their inbox to receive emails in regard to this recruitment. The oral board will recommend a limited number of candidates to the eligibility list from which the new Business Operations Analyst may be selected.

Prior to an offer of employment, applicants must pass a thorough background investigation.

If at any time during the recruitment any portion of your application packet does not meet the requirements you may be disqualified from further consideration in this recruitment.



A "No Smoking" policy has been adopted in all City facilities to promote a health-based, smoke-free work place as part of the City's commitment to a pollution-free environment.

AN EQUAL OPPORTUNITY EMPLOYER
Minorities, women and individuals with disabilities are encouraged to apply. Interested parties may request a copy of the City of Santa Maria Equal Employment Opportunity Plan by contacting the Human Resources Division.

AMERICANS WITH DISABILITY ACT (ADA) AND CALIFORNIA FAIR EMPLOYMENT AND HOUSING ACT (FEHA)
Under the Americans With Disabilities Act, persons desiring a reasonable accommodation to compete in the recruitment process may contact the Human Resources Office at 805-925-0951, Extension 2203, or the California Relay Service at 1-800-735-2920 or 1-888-877-5378 for TDD (Telecommunications Devices for the Deaf), prior to the final filing deadline.

IMMIGRATION REFORM AND CONTROL ACT
In compliance with the Immigration Reform and Control Act of 1986, if you are selected for employment with the City of Santa Maria, you will be required to provide proof of identity and work eligibility.

The provisions contained in these job postings do not constitute an expressed or implied contract and any provisions contained herein may be modified or revised without notice.

Once a recruitment has been announced for ten (10) calendar days, the City reserves the right to stop accepting applications prior to the initially posted deadline if we receive a sufficient amount of qualified applications. Therefore, applicants are encouraged to apply as early as possible in the process, to ensure review of their application materials. The recruitment is officially closed once it has been removed from the City's web site.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6960785240

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